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© supplied by way of The Motley idiot Avaya Holdings Corp (AVYA) Q2 2021 earnings name Transcript

Avaya Holdings Corp (NYSE: AVYA)

CONSTELLATION manufacturers, INC.

Q2 2021 profits name

might also 6, 2021, 8:30 a.m. ET

Contents:

organized Remarks

Questions and solutions

name members

prepared Remarks:

Operator

Greetings, and welcome to Avaya's Fiscal 2021 2d quarter Investor name. [Operator Instructions]

i'd now want to flip the convention over to your host, Mr. Michael McCarthy, vice chairman of Investor members of the family. thank you. You might also begin.

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Michael W. McCarthy -- vp Investor family members

thanks. Welcome to Avaya's fiscal 2021 2d quarter call. Jim Chirico, our President and CEO; and Kieran McGrath, our government vp and CFO, will lead this morning's name and share with you some organized remarks earlier than taking your questions. joining them this morning may be Anthony Bartolo, our Chief Product Officer; Stephen Spears, Chief earnings Officer; and Dennis Kozak, Senior vice chairman of global Channel. consistent with social distancing mandates, each and every of us on this morning's call are assembled from our remote places.

The profits liberate and investor slides, which now encompass highlights of our ESG initiatives and efficiency referenced on this morning's name are purchasable on the Investor web page of our web site as well because the 8-k filed these days with the SEC. This should still aid on your knowing revised economic outcomes. All fiscal metrics referenced on this name are non-GAAP, with the exception of income. we now have protected a reconciliation of such non-GAAP metric measures to GAAP in the earnings free up and investor slides. We may additionally make ahead-searching statements which are in keeping with current expectations, forecasts and assumptions, which remain field to dangers and uncertainties that might cause exact outcomes to differ materially.

In specific, the global economic system remains impacted by means of COVID-19 and the extent of its persevered have an effect on on our company will depend upon a couple of elements that include, however can also not be limited to, severity and duration in addition to actions taken or no longer taken by way of governments, groups and buyers in response to the pandemic, all of which continue to evolve and continue to be unclear at present. assistance about hazards and uncertainties could be found in our most contemporary filings with the SEC, including our kind 10-k and subsequent form 10-Q stories. or not it's Avaya's policy not to reiterate counsel, and we undertake no responsibilities to update or revise forward-looking statements within the event statistics or cases trade, except in any other case required by using legislation.

i may now flip the call over to Jim.

James M. Chirico, Jr. -- Director, President And Chief executive Officer

Thanks, Mike. decent morning, each person, and thank you for joining the name nowadays. i am glad to share that Avaya has delivered a standout Q2, executing smartly across varied dimensions of our business, and that i could not be prouder of what our world crew achieved by using posting earnings and EBITDA results that were above counsel and through accelerating our ARR increase extra unexpectedly than we had expected. in keeping with our strategy, this progress comes as an immediate outcomes of the surge of further investments we have made in our go-to-market and R&D.

These investments have broadened our spectrum of cloud capabilities all over our Avaya OneCloud platform of CCaaS, UCaaS and CPaaS options. It is obvious that our enterprise has passed through a structural alternate. And as you seem to be at the assemble of our revenues, we've viewed a significant shift over the remaining four quarters. definitely, our company continues to outperform our expectations, which is a testament to the electricity of our company, digital capabilities, roadmap and our capability to handle the variety and breadth of necessities that come with servicing world, tremendous scale, advanced enterprise consumers. if you put this in context, the main point, as I actually have previously stated, Avaya is now a cloud-first enterprise.

these days, we are operating in a very new company ambiance, and consumers are increasingly turning to Avaya as a depended on and confirmed partner as a result of our differentiation, advanced consumer adventure, capacity to accelerate business transformation and to pressure their success in this new incredibly distributed world. ultra-modern market dynamics have accelerated digital transformation efforts, and consequently, we are enticing at vastly extra in-depth and strategic conversations with business customers, which is using boom in higher and longer-time period contract commitments. extra importantly, our results represent the big work undertaken and the strategic investments we've been making over the remaining several years to reshape our portfolio to be a frontrunner in commercial enterprise communications and collaboration options. Now, i'll run via some key efficiency highlights that underscore we now have the right strategy and are on the correct tune for continued success. We see persisted momentum in a number of areas as we execute the three-pillar strategy we communicated over a 12 months ago. First, to movement to a ordinary profits enterprise mannequin driven by using cloud and subscription. second, to develop our common enterprise, and we've a prosperous pipeline within our portfolio to preserve that performance.

and finally, to do that, whereas protecting our ecocnomic business model, which is even more vital in these instances and supports our transition. beginning with ARR, here is where we are concentrated, and it's the clearest measure of our success as we execute on our strategy. ARR grew to $344 million in Q2, up 31% sequentially and up virtually four hundred% from a year ago, reflecting the speed at which we are seeing the structural change in our enterprise. Our huge business phase, which we outline as contracts with a TCV of improved than $1 million, changed into the leading driver of our ARR boom, driven mostly by means of contact core. big deals represented over 60% of total ARR.

overall, our ARR performance is exceeding my highest expectations. CAPS is maintaining its boom trajectory, now representing forty% of revenue. it truly is a 17 point boost year-over-year. CAPS isn't most effective a crucial indicator of our standard transition to a new salary profile, however is a beautiful indicator [Technical Issues] our new products and solutions. As I look at forward symptoms of income, basic bookings remained mighty, up 14% yr-over-yr. TCV is at $2.1 billion, demonstrating a persevered potent backlog of business. an additional indicator of colossal enterprise traction is the variety of tremendous deals we signed in Q2.

This represented the fourth quarter in a row during which we signed greater than 100 deals with a TCV of over $1 million. sixteen of these deals had been improved than $5 million and seven had been enhanced than $10 million, with one deal over $25 million. On the competitive front, we displaced a big number of rivals for the third consecutive quarter the place we signed about 1,500 new trademarks. On the profitability entrance, adjusted EBITDA came in at $177 million or 24% of revenue, which is up 220 foundation points year-over-12 months. The playbook for our business isn't a secret. The key's, hence, the way you execute.

Our group is doing a good job. And or not it's the aggregate of those outcomes and our visibility into the second half of FY 2021 that gives us the self belief to once more raise our tips for revenue, ARR, CAPS and EBITDA for the fiscal 12 months. Kieran will supply additional aspect presently. now we have had many terrific accomplishments over the closing quarter, too many to move through on this name. So i'll just touch on a few that reveal how our investments are accelerating innovation, bettering our competitiveness and providing value to our valued clientele. First, I couldn't be any longer blissful with the growth now we have made as we continue to extend our contact core solutions.

As a measure of our development in Q2, CCaaS, C count turned into up greatly from the prior quarter, and the pipeline of alternatives continues to grow. CCaaS is now obtainable in essentially forty nations. We proceed to add additional capabilities to the platform and recently announced full omnichannel attribute-based mostly agent matching, agent personalization and predictive analytics. Atento, a worldwide company of CRM and BPO capabilities chosen our CCaaS to manage client interactions for his or her customer, GoodRx. a different consumer, AllOne fitness necessary a communications platform that might convey scalability and reliability through the subsequent stage of their exciting plans.

They selected Avaya CCaaS to assist allow their distinctive group of workers, together with in-condominium medical doctors, nurses, scientific workforce, health counselors and speak to center brokers. CPaaS hastens customers' potential to combine new applications with current infrastructure to free up extra price. here is a true home run for customers seeking to innovate at the side. The ability to cost without problems, without problems and effortlessly set up new expertise for communications and collaboration functions has in no way been more important. And Avaya OneCloud CPaaS delivers precisely that. as an instance, we deployed Avaya's CPaaS across the Texas-based mostly circular Rock faculty District.

apart from mass notification means, we built-in notification throughout quite a lot of platforms, together with cellular devices, electronic mail, social media, indoor and outside signage and more. Our answer unlocks price advantage that without difficulty could not had been addressed in the past. shifting now to Avaya spaces. We introduced groundbreaking news this past quarter in two specific areas. First is related to incorporating AI into the platform. Working with NVIDIA, we used AI to bring capabilities such as heritage noise removing, graphic enhancement and digital suggestions. These are indicative of our management in AI.

We additionally launched spaces Calling. shoppers now have the ability to region cloud-primarily based voice and video calls without delay from their areas browser, leveraging their Avaya or infrastructure. Leveraging existing infrastructure for cloud-based calling is a true disruptor and game changer for purchasers, proposing them a cloud-primarily based journey, while also giving them the flexibleness to migrate their business conversation programs to our cloud at a pace that makes feel for his or her enterprise. Momentum for areas continues to grow, and we're profitable a major variety of new purchasers and doing so at scale. One such instance of a fresh win changed into at Seine Saint Denis, host of the 2024 Olympics.

They selected Avaya areas as their work-from-anyplace collaboration solution for approximately 8,000 users. After a crucial review of greater than 10 choice solutions, they awarded the gold medal to spaces, since it's feature-prosperous and offer advanced safety, scalability and ease of use. moving to Avaya Cloud office. we are seeing superb boom in a few areas, and we're additionally completely satisfied to peer the elevated pull-through of CCaaS and CPaaS leading to offers with a larger ARPU for Avaya. The answer is now purchasable in 13 nations, and we are impulsively [Technical Issues] the variety of brokers and partners licensed to promote.

not handiest are they approved, but throughout the quarter, the number of brokers promoting grew through 40% from the prior quarter. whereas a major cost proposition of Avaya Cloud office is the means for us to mobilize and convert our UC base, over 70% of our wins had been brand new shoppers. We also saw huge client increase standard, increasing our complete client count number by means of 50% in Q2. moving on to subscription. We see energy across our portfolio and proceed to transition our base of loyal shoppers on average software contracts to this flexible consumption model. Subscription allows customers to devour our know-how, how they desire, whether cloud, off cloud or a hybrid method.

Our overseas rollout is also progressing smartly, and the variety of companions selling subscription is expanding continuously. I cannot be extra delighted with the growth. while subscription efficiency is powerful across all segments of our enterprise, we're experiencing big demand in the contact core. Subscription has additionally directly concerned into a new client acquisition engine, with virtually one hundred deals coming from new trademarks, whereas only a yr ago, it become 0. the most essential aspect of this deliberate transition of our base to subscription is the raise we're seeing in habitual earnings, which got here in at a record 66% this quarter, whereas just two years ago, it was beneath 60%.

ordinary income, as you be aware of, is significantly more predictable and derisks us far from our previous more risky license-based mannequin. Making this transition efficiently is an excellent accomplishment within the application trade. inner most cloud is a key aspect of our subscription offering, and that i need to specifically call out two incredible inner most cloud deals. the primary is a new 5-year agreement with Qatar Airways, serving clients in over 70 international locations in 12 different languages. they are deploying our advanced digital engagement, world body of workers optimization and automation and preparation for the FIFA World Cup in 2022.

The second is with Clarios, a world leader in superior energy options. Clarios is deploying 5,000 unified verbal exchange clients across 22 nations on our private cloud platform to guide their world team. Demand for personal cloud offers remained high, with a really robust pipeline coming into the 2d half of the fiscal 12 months. As we continue to advance our strategic initiatives and execute on our operational pursuits, in keeping with what we advised you on our remaining income call, we came into the yr with amazing momentum. We additionally knew that the seeds we now have sown in new applied sciences and capabilities with enormous growth components, would delivery to take dangle in FY 2021 and beyond, and they have.

in brief, primarily based our efficiency, i am assured and intensely excited about the future abilities for brand spanking new options, that are opening a larger and starting to be TAM for Avaya. better of all, we're nonetheless in the early innings. We stay deliberate in how we construct out these new systems, and we're listening carefully to our valued clientele to make sure we're setting up the capabilities to most suitable tackle their wants, specifically because the distributed work environment continues to adapt. earlier than I turn it over to Kieran, or not it's essential to admire and thank the total Avaya team, eight,000 powerful, for his or her continued dedication and flawless execution throughout the quarter and most significantly, for his or her focus on delivering value to our shoppers. it's definitely a pretty good crew.

With that, i could hand the name over to Kieran.

Kieran McGrath -- Chief monetary Officer

thank you, Jim. decent morning, every person. As a reminder, all figures mentioned on this call are as mentioned until otherwise indicated in steady foreign money. For the 2nd quarter of our fiscal 2021, income was $738 million. This represents 12 months-on-year growth of eight % as mentioned or seven p.c in consistent currency over the $682 million in the year ago length and compares to $743 million in Q1 of fiscal 2021. 12 months-over-year growth remains pushed essentially by using our quick migration to the utility subscription mannequin and an increasing contribution from the Avaya OneCloud.

additionally, this quarter, we noticed a year-to-year and sequential boost from knowledgeable features as definite deliverables have been accelerated on the security administration project during this quarter. As Jim highlighted, we proceed to carry on our aggressive ARR commitments in Q2. Our OneCloud ARR metric exited the quarter at $344 million, which represents 31% of sequential increase. Avaya OneCloud offerings are using this ARR momentum, with 2d quarter increase continuing to be powered by using subscription bookings and an increasing contribution from Avaya OneCloud public and personal.

Contact center become, once more, about 60% of total OneCloud ARR. in keeping with Avaya's core energy in the commercial enterprise segment, valued clientele paying superior than $1 million yearly, accounted for over 60% of total ARR. As a reminder, we established CAPS to supply buyers insight into our a success birth of Avaya's enormously differentiated software options within the cloud consumption fashions that make the most experience for our purchasers. This quarter, profits contribution from CAPS represented forty% of complete profits, up from 34% in Q1. For our second fiscal quarter, recurring salary accounted for two/three of our total profits.

in the meantime, utility and capabilities represented 90% of total salary. via concentrated funding and deliberate execution, Avaya has naturally evolved right into a utility and features enterprise and away from a hardware-centric model. Non-GAAP gross margin become sixty one.eight% within the 2d quarter in comparison to 61.1% in the yr in the past length and flat sequentially. Product margins had been down modestly, whereas features margins more advantageous all the way through the quarter, reflecting the shift from perpetual licenses to subscription and public cloud choices. average, our services margin improvement is consistent with our structural shift towards providing our options in cloud consumption fashions accessible to valued clientele via our Avaya OneCloud portfolio.

Turning to total profitability margin and cash flow metrics for the quarter. 2d quarter non-GAAP operating earnings become $148 million, representing a non-GAAP working margin of 20.1%, up 180 groundwork facets yr-on-yr. Adjusted EBITDA was $177 million, representing an adjusted EBITDA margin of 24%, up 220 foundation elements 12 months-on-12 months. This reflects our operational efficiency whilst we are making the a must have investments necessary to scale our cloud capabilities, including our channel partner courses and international expansion, all bolstering our ARR momentum. Non-GAAP EPS changed into $0.74 in the 2d quarter compared to $0.57 within the 12 months in the past duration and $0.ninety sequentially. The strong year-over-yr boom during this metric is the outcome of two elements: accelerated income and the benefits from the colossal number of shares repurchased in the first half of fiscal 2020. Now turning to money circulation.

We consumed $24 million in cash flow from operations or negative three p.c of total income. Our cash movement turned into essentially impacted with the aid of two in quarter variables. the first was the timing of activity funds on our senior secured notes, that are paid semiannually, reflecting a $29 million quarter-over-quarter increase in hobby payments. The 2d become our pension contribution funds that were $26 million bigger than the prior quarter. as a result of the passage of the American Rescue Plan Act, the enterprise does not expect to make any additional contributions to our U.S. pension plans for the remainder of fiscal 2021. We ended the quarter with a cash stability of $593 million.

This reflects the $100 million debt pay down we achieved in February, together with a positive refinancing of $743 million of time period loans that previously matured in 2024. besides extending the maturity to December 2027, we decreased the activity expense with the aid of 25 basis aspects. Success of our capital allocation initiatives across this previous year is a proof aspect of the market and the industry's self assurance in Avaya's execution and method. Now turning to guidance for 3Q 2021 and full yr fiscal 2021. Please note that all year-on-yr earnings changes are expressed on a relentless forex basis, and all revenue amounts mirror quotes as of April 30, 2021.

For the third quarter of our fiscal 12 months 2021, we expect revenues of $720 million to $735 million, representing boom of one p.c year-over-year at the midpoint. We are expecting non-GAAP operating margin for the third quarter to be between about 19% and 20%, and our adjusted EBITDA to be between $a hundred and sixty million and $170 million or approximately 23% of profits. We predict non-GAAP EPS to be between $0.66 and $0.73 for the quarter. This compares to non-GAAP EPS of $0.95 in the year ago duration. Quarter-over-quarter progression of EPS displays dilutive influences that i will cover in more element when discussing the full 12 months suggestions. in terms of our full yr fiscal 2021 revenue suggestions, we're expanding our income advice to be between $2.920 billion and $2.955 billion.

This represents increase of two p.c to a few percent at current FX charges and represents about one % revenue increase at the midpoint as measured in steady forex. we're tightening our CAPS earnings suggestions range by using raising the low end from 35% to 37% of the entire year revenue. This now lifts our tips range to 37% to 40% for the whole fiscal year, representing over 50% increase year-over-yr. Turning to OneCloud ARR. We proceed to see very powerful momentum and are expanding our full yr assistance. We now expect to exit the current fiscal yr between $450 million and $460 million. at the midpoint, this reflects an upward revision to counsel of an increase of approximately $35 million from the prior guided targets and exhibit over 130% year-over-year increase.

We expect non-GAAP operating margin to be between about 20% and 21%. moreover, we're elevating the low conclusion of our adjusted EBITDA counsel and tightening the latitude to $690 million to $720 million or approximately 24% of income on the midpoint of this range, demonstrating Avaya's ability to carry profits increase while retaining profitability. Turning to shares fabulous information and revenue per share. We are expecting our weighted commonplace shares to now be between approximately 87 million and 89 million shares remarkable at fiscal 2021 12 months-conclusion.

This boost in incredible share count number basically reflects the appreciation of Avaya stock expense, resulting in dilutive impacts from previously issued convertible notes, warrants and stock awards. because of this share count number raise, we are expecting non-GAAP EPS for the fiscal year to be between $three.02 and $three.20. on the midpoint, this reflects mid single-digit percent yr-over-year increase. in terms of money movement from operations for fiscal yr 2021, we are maintaining our counsel of between three % and 4 p.c of full yr income.

With that, i'd now want to flip the call lower back to Jim. Jim?

James M. Chirico, Jr. -- Director, President And Chief govt Officer

thank you, Kieran. Let me offer a couple of closing thoughts. As we have all tried to navigate this past yr, the most advantageous we can, the area has basically changed, and we aren't going back to the style we used to work. as a substitute, we are relocating ahead into a new work environment. And now more than ever, our purchasers are relying on Avaya's options and advantage to aid them navigate through unchartered waters.

Our management position in communications and collaboration has under no circumstances been more desirable. Our innovation pipeline has not ever been as mighty or strong. Our model is robust and sustainable, and we are profiting from the disciplined execution that Avaya is established for and for our focal point on profitable boom. we're neatly placed to proceed our success, and that i am assured of the place we're heading and that demand will stay mighty for the foreseeable future.

With that, we are able to now open for questions.

Questions and solutions:

Operator

[Operator Instructions] Our first question comes from the line of George Sutton with Craig-Hallum. Please proceed with your query

George Sutton -- Craig-Hallum -- Analyst

thanks, Mike. Congratulations in your gold medal. So i wanted to just walk via whatever thing relative to enterprise demand. We sit on lots of these calls and hear out SMB and mid-market. You, undoubtedly, are focusing in lots of situations on higher corporations and have a distinct skill to supply them either a non-public or a public cloud alternative. can you simply provide us a way of the migration of those higher organizations to the cloud, as a result of I think that's what's in the back of loads of these effects?

James M. Chirico, Jr. -- Director, President And Chief government Officer

sure. George, Jim. thank you very lots. So a couple of issues. number 1 is, in case you take a look at our gigantic businesses, undoubtedly, we now have the capability to deliver the solutions across a breadth of expertise. One is obviously our subscription, which we launched available in the market about six quarters ago. The demand in the funnel, in equity, has on no account been enhanced. And we're finding that our giant enterprise customers are searching for variety of the same flexibility, in case you will, from a ordinary earnings and consumption-based mostly mannequin and really moving far from having this burden of having all of those licenses, notably within the new work environment the place many of their personnel are working from home.

And our philosophy has always been that we'll honor how our valued clientele definitely need to have their options. So for us, no matter if it's a cloud, off cloud or hybrid, we're in the business to assist our consumers. And with the pandemic, it's accelerated the world of digitization, cloud, and again, the need for our valued clientele to really have a flexible consumption mannequin. And we will remain dedicated to deliver the options that our consumers select. So we're seeing an important boost in subscription. That being pointed out, where we saw, once again, a major uptick, not so a good deal in the earnings, however in recurring profits, became our deepest cloud answer.

We're seeing strong traction. And definitely, it is a healthy-for-intention answer and it be addressing an incredible market probability for us as our huge enterprise shoppers quite simply can't or don't want to bounce correct into a public cloud answer. And Avaya is really only 1 of a couple of organizations that can also take part during this. you are pulling in the cloud agencies do not have acceptable cloud answer. And we're seeing a sizable variety of our contact centers desperate to movement --- our contact middle customers eager to stream to that private mode. And in case you simply take a step returned, the market nowadays is about $7 billion to $eight billion from a TAM standpoint. in case you go out three, 4 years, Gartner is projecting that, that's going to greater than double as much as $16 billion to $17 billion.

So we believe we're in the superb spot to proceed to develop and participate during this large, big TAM increase for our valued clientele. And, ultimately, is what are we doing on the general public aspect? and i think the public solution that we now have accessible, which really -- we began internally a few years ago, but basically, or not it's only been out there for a few 12 months. We trust that we have a well-engineered answer it is cost-efficient for our customers. As I spoke of past, we're in forty international locations. we'll target sixty five the conclusion of the 12 months. We proceed to add more and more capabilities.

and that i would punctuate all that. it's evidenced, again, via our giant deals. And we continue to have over one hundred massive offers 1 / 4, huge greenbacks with sixteen being more desirable than $5 million. So -- and incidentally, the traction that we're getting against our competitors. And we're discovering, if you happen to get into giant contact facilities more suitable than 500 [Technical Issues] -- that is the place we've a major potential towards our competition. and that's, again, proof aspects to our services organization, proof point to the skills that we carry to the market each and every and each day. So slightly lengthy-winded, however we're somewhat excited with the results that we have needed to date. And as we look at our backlog and pipeline, we're very excited in regards to the probability in front of us.

George Sutton -- Craig-Hallum -- Analyst

So if I may just focal point my comply with-up on the ACO offering. And talking to your associate, the recommendation has been a amazing level of latest wins versus just migration wins. might you simply handle that?

James M. Chirico, Jr. -- Director, President And Chief executive Officer

yes. or not it's proving out to the type of the premise through which we did the connection in partnership with RingCentral. And that changed into the proven fact that if you idea about Avaya, it become an historic legacy company that changed into making an attempt to compete in an international of hardware were at the UC a part of the -- and UCaaS part of the market had shifted to cloud. And we knew we had giant chance, and that is the reason why we partnered with Ring to now not simplest solution -- supply a solution to our put in base, however also be able to compete and win available in the market with -- truly, with our manufacturer, our competencies, our usual capabilities.

And, basically, or not it's coming actual. And we're really excited. and i additionally think it shows the connection on simply how dedicated we are to our channel and to our partner neighborhood. they are an extension of us. The mixture of us. and i've referred to many times that after we go to market with our partners, we win. there isn't a improved force. And a real attribute to no longer most effective the companions -- the latest companions, however the new companions that we have brought on board. And our lively companions were up by means of forty%, consumers grew by 50%. So or not it's working exactly as we had planned. So we're -- once more, it's -- we're pretty excited and excited in regards to the possibility in front of us.

George Sutton -- Craig-Hallum -- Analyst

Picked up. Thanks.

Operator

Our next question comes from the line of Raimo Lenschow with Barclays. Please proceed together with your query.

Raimo Lenschow -- Barclays -- Analyst

Congratulations, [Indecipherable]. That turned into a pretty good quarter. simply, Jim, if you feel about the market and the growing momentum that you may see there it be like, how tons do you suppose is that the total market is doing improved? as a result of a lot of your other opponents are additionally sort of sounding relatively bullish versus you variety of like doing some enterprise-specifics stuff? after which a question for Kieran -- follow-on questions for Kieran. Kieran, if I seem on the assistance for CAPS, I mean, you're already type of doing basically smartly. Is there anything I should be aware of within the subsequent quarter that simply might bring that CAPS sort of melting down a little bit once more, because you appear to be overperforming there. Thankyou.

James M. Chirico, Jr. -- Director, President And Chief govt Officer

sure. hi there, Raimo, i'll take the primary one and Kieran will take the second one. sure. I imply, as I noted in my comments, there isn't a secret to the alternatives in entrance of us in this -- in the new world as we movement more and more to cloud and an opportunity to movement greater to software and capabilities enterprise. but the real differentiation for us, I think, versus others, is the indisputable fact that we've the depth, the breadth, the talents, the total latitude of a portfolio. And the fact, I believe the groups are executing extremely neatly round that, and we're profitable on all stages. in the past, we struggled a little bit on the reduce end of the market.

We're now taking our justifiable share, if no longer greater, on the reduce end of the market -- the mid-market with the unlock of our new CCaaS solution geared without delay there with the fact of our private cloud solutions, each on the UCaaS and the CCaaS side. The traction we're seeing with our collaboration answer, with spaces, couple all that with CPaaS. after which seem, we're basically differentiating ourselves at the higher conclusion within the extra advanced business clients and those are long-lasting purchasers that we believe will -- and we see are relocating, and we're assisting them move to the new world. So we're pretty excited about the alternatives that we see in entrance of us.

So i'll flip it over to Kieran.

Kieran McGrath -- Chief fiscal Officer

bound. Thanks, Jim. So Raimo, sure, I suppose our Q2 stunned us a bit on the upside on the CAPS. some of that did need to do with some of our work with a few of our Alliance partners because it regarding the Social protection deal. i'd say likely within a point or two, us continuing to look numbers like this as we go out into the 2d half of the year as smartly and that is the reason what gave us comfort in taking the backside end of our range, up from 35% as much as 37%.

As we've got said before, not all our Alliance companions is a habitual per se. a few of it's a bit of of factor-in-time when it comes to only a few of the relationships that we have with a few of our third events. however i'd consider that we should be relatively close to these numbers as we seem to be in Q3 and q4.

Raimo Lenschow -- Barclays -- Analyst

o.k., thank you. Congrats.

Kieran McGrath -- Chief monetary Officer

Thanks Raimo.

Operator

Our next question comes from the line of Samik Chatterjee with JPMorgan. Please proceed together with your questions.

Samik Chatterjee -- JPMorgan -- Analyst

hello, thanks for taking this questions. i'm hoping that you may hear me all right. Jim, I bet, what i needed to ask about is there is this basic impression, principally as we lap form of a deadly disease yr that remaining 12 months changed into characterized by loads of businesses expanding capacity when it got here to different communique channels or collaboration options. And this year you're going to see usual slowdown in momentum during this house, just when it comes to ability, additional license additions. And this year, it has to be more featured by portfolio traction and sort of accurate wins. So I just desired to see if you can evaluate and contrast there kind of what [Technical Issues] this 12 months versus last yr and type of you might be really given that on the floor? and i have a follow-up. thanks.

James M. Chirico, Jr. -- Director, President And Chief executive Officer

No. I hear you perfectly, and thanks. it be a good question. So first, let me beginning by way of actually thanking the Avaya personnel. They proceed to inspire us each and every and every day with their resiliency. and that i couldn't be any further happy with the dedication that they put forth working with our clients, 2d to none. As you mentioned, there already have been many lengthy-lasting structural alterations that I see -- that are going to influence the conversation and collaboration space, and the work-from-any place, the type of the direct-to-buyer commerce, the contactless experiences, so on and so forth.

The unique aspect about Avaya is earlier than the pandemic, i'd say that these were emerging tendencies, however wasn't an rising style with internal the business. We had repositioned our portfolio about three years in the past in an effort to capitalize on what we believe become an rising fashion that become simply accelerated, and we're in full swing. and i think this is evidenced by means of the enormous increase in subscription. I suppose or not it's evidenced by way of this colossal growth in ARR. it be evidenced via our bookings had been up once more, 14% is a leading indicator. it's evidenced by our TCV continues to remain above $2 billion.

So we are smartly poised to take knowledge of the commercial possibility. it truly is a brand new world we'll unlock by using these structural alterations, and we're already at the leading edge of establishing and supplying these applied sciences for our shoppers' digital transformation. And the diploma that we proceed, and that i'm in reality pleased with our growth, to bring new capabilities into our options round AI, collaboration, cloud, so on and so forth, coupling with our solutions, we're -- I suppose we're poised.

And also, we've a number, undoubtedly, of the largest of gigantic, most complicated corporations. And as that you can think about, there's a pipeline and a time frame by which we're working with these folks with the intention to bring these options. it's no longer anything it truly is, what i may call coin operated. It takes a major amount of knowledgeable functions work and pipeline work. So we do see that we are neatly placed to address anything comes next on earth, so optimistically getting lower back to a couple sensor normally.

Samik Chatterjee -- JPMorgan -- Analyst

k. And if i will simply follow-up. I want to see if i can get any insights or variety of some ballpark estimation of if you're guiding to the OneCloud ARR metric for this full yr, how does that split up between CCaaS, CPaaS and your CAPS solution. And especially, as you seem to be variety of two, three years out, it does that combine trade compared to value you have got today simply given the time traces, sort of the diverse trajectory of boom for these three different structures.

James M. Chirico, Jr. -- Director, President And Chief executive Officer

good day, Kieran, you wish to --?

Kieran McGrath -- Chief financial Officer

bound. So, Samik, hello. yes, I consider you might be completely appropriate. So listen, up to now, now we have been powered with the aid of the migration from subscription, which curiously satisfactory is more and more seeing lots of new logos as smartly. however what we seen this quarter turned into truly the starting of an acceleration as extra of our bookings at the moment are coming in the form of deepest and public. it's beginning to contribute like tiers of growth in terms of quarter-on-quarter sequential increase costs. So presently, predominantly subscription, and it will probably be that way via -- likely in the course of the center of subsequent 12 months. however as we go through that, we'd expect to look a larger and greater share coming in our public -- our public cloud and our deepest cloud contributions, most mainly around public and private CCaaS.

Samik Chatterjee -- JPMorgan -- Analyst

Thanks for taking my questions.

Kieran McGrath -- Chief fiscal Officer

Welcome

Operator

Our next query comes from the line of Lance Vitanza with Cowen. Please proceed together with your questions.

Lance Vitanza -- Cowen -- Analyst

hello guys. Thanks for taking questions. Congrats on the quarter. i needed to also ask on the OneCloud ARR, and as distinct from simply your usual habitual revenue, OneCloud ARR, you are speakme about getting to $1 billion a couple of years, that might be roughly 1/3 of the business's complete revenues. So -- however, i wonder, could that number -- may that at last attain 50% of complete revenues at some point? Or put a further approach, and that i'm now not looking for information. however simply given your client set, is there a natural structural ceiling on ARR that we should be aware about? and then I have a follow-up.

James M. Chirico, Jr. -- Director, President And Chief govt Officer

sure. hey, Lance, Jim. Thanks. As i mentioned, ARR, we see massive chance in entrance of us. I feel ARR, extra importantly, is representative of the range of our OneCloud portfolio. And no matter if we go at the vertical client phase, distinctive deployment fashions, I think it in fact highlights and indicates the breadth and depth of our normal income mannequin transformation. So, I suppose, it be actually critical.

Secondly, I believe what's likely most crucial about the sustainability is our pipeline of innovation and options is extraordinarily powerful. And these capabilities are crucial to modern-day market, and relevance is definitely extremely vital. So if you happen to suppose CCaaS, you consider CPaaS, you think AI capabilities, digital, spaces, you think of capabilities like public, private, hybrid, and also you suppose about the ecosystem of partners that we now have around the globe, you suppose of hundreds of lots of customers. It presents us with a real opportunity. and i believe it items us with gigantic upside. So forgetting the quantity for a minute, is it sustainable? I believe so, for certain. and i consider it's evidenced via the numbers we've got delivered and the undeniable fact that now we have multiplied our assistance now three consecutive quarters.

So, sure, I imply, we're [Technical Issues] and that i suppose i am going to ask Anthony to add a little color nowadays.

Anthony Bartolo -- executive vp And Chief Product Officer

yes. look, in case you just take that from a numbers viewpoint when it comes to the probability, there may be a few fundamentals which have taken region that, Jim, just articulated. the primary is, yes, tremendous valued clientele are accelerating. You just take a glance on the CC transformation that's occurring. there is definitely a public cloud push or a cloud push, whether it's public or inner most. And in case you basically think in regards to the contact middle area alone, there is some 15 million seats that slot in that particular phase.

We happen to have the six million of those certain seats. and that they've most effective just begun that transformation to the general public or the deepest cloud. And that represents tremendous ARR that sits inside just our six million seat base. And we believe over the arrival years that, if we battle for each of these certain seats and manipulate and transition these customers to the cloud, you easily transition into a very enormous ARR chance that we now have simply inside our personal consumer base. So, sure, we think that there is in fact leads there.

Lance Vitanza -- Cowen -- Analyst

ok. after which my comply with-up would be simply inside this OneCloud ARR channel, what do the underlying cost trends or most likely underlying quantity tendencies appear to be? and that i'm trying to get a way for the way this conversion to ARRs may probably affect the business's longer-time period boom price. certainly, we get the incontrovertible fact that the visibility on my own is price something. but i am just making an attempt to suppose a bit bit more about within that channel, does that do anything to the longer-time period two % to 4 percent growth fee that you have variety of mentioned in the past?

Kieran McGrath -- Chief fiscal Officer

certain. So Lance, here's Kieran. As now we have stated earlier than, why we basically like to focal point on ARR is only within the multiplicity of different revenue producing. So when we feel in regards to the migration, all of these migrations are definitely migrations plus, correct? So, one is, they may be shoring up the bottom, and we're really seeing extra add-ons from our customer as they embed some degree of cloud performance into the subscription as well.

obviously, in case you delivery to do the hosting and you start so as to add on all the different AI capabilities, we see a real opportunity for big ARPU expansion in that regard. there may be charge that comes along with that as neatly, however certainly, topside revenue. So long term, as we continue to move more of the purchasers away from the normal premise-primarily based right into a hosted base, whether it really is cloud, private or public, yes, we suppose there is an opportunity to construct out and develop that salary past that single digit.

Lance Vitanza -- Cowen -- Analyst

Thank, really useful.

Operator

And our next question from the line of Catharine Trebnick with Colliers. Please proceed with your questions.

Catharine Trebnick -- Colliers -- Analyst

thanks for taking my questions. Anthony, this is for you. might you place a finer element on the $6 million seat chance? What category of go-to-market motions are you placing to entice these and transition this over? in particular, i'm attempting to remember the enormous business versus perhaps something through a master agent and how you're differentiating the seat measurement, and so on.? thank you.

Anthony Bartolo -- govt vice chairman And Chief Product Officer

sure. whats up, Catharine, thanks for the question. sure, at the beginning, only a correction, it be to $6 million. Its six million seats. So yes, maybe you misspoke. however yes, there is 15 million-15.5 million seat chance or TAM within the contact middle house. six million of those or thereabouts sit down inside our present consumer base. by using the definition of the CC realm of the peer neighborhood, they'd just about all are searching for into the enormous enterprise scale. and people significant enterprises, usually we serve either on direct or via our associate community and our associate ecosystems. That go-to-market model hasn't fundamentally modified.

we have delivered lots of grasp agents and resellers to the portfolio as hostile -- as a feature of what Stephen's crew and what now we have been doing in the public cloud realm. and that they're serving and starting to tackle more of a role -- they will scale up identical to our existing retail neighborhood and ourselves would have a time to shrink. And we see -- scaling down allows for us to expand our market possibility. We see these grasp brokers resellers potentially promoting into the higher clients. And we're seeing some of these onesie-twosies at the moment. but we see that as they've learned the larger size commercial enterprise that they're going to go off and expand into that section.

if you ruin down really the action it really is going on, when you take a glance at the land, undertake, expand and renew, as we focus on it, those six million seats represent shoppers that are already landed. so that they already landed. Our -- the aggressive landscape goes out trying to be the L in the layer mannequin. we have now obtained the L with those six million seats. What we're doing with the roadmap is having them adopt new technologies, expand those applied sciences after which the renew cycle. And we're simply getting superior and stronger at that all of the time. and that's what I focus on after I talked about that total chance simply in that contact middle space. Sorry for the lengthy reply.

Catharine Trebnick -- Colliers -- Analyst

No, that changed into getting a sense. Thanks for the catch. I don't know what i was considering.

James M. Chirico, Jr. -- Director, President And Chief executive Officer

No issue.

Operator

And our next query comes from the road of Rod corridor with Goldman Sachs. Proceed together with your query.

Bala Reddy -- Goldman Sachs -- Analyst

hello, here's Bala Reddy on for Rod. I don't know in case you can speak with ACO. So CAPS profits portion jumped to forty% from 34% final quarter. Now you mentioned the tremendous boost in this selected quarter is pushed by using CCaaS and customer Alliance partners & Sub. but may you discuss ACO a little bit, specially with respect to the -- your massive installed base? i know you accelerated the providing to 13 countries now. possibly ACO has additionally driven a few of this cap strength? Or do you consider the product remains in early stages? Any color can be valuable.

Kieran McGrath -- Chief fiscal Officer

sure. So this is Kieran. Let me delivery off and then i'll ask Dennis to jump in. but obviously, ACO is a critical factor -- half and component of our Alliance companion relationship. It has been -- and this 12 months, it's been a large enhance for us in this metric on a yr-over-year groundwork, principally in view that we get a deep element of it at factor in time. So Dennis, perhaps you may deliver some color on simply what we're seeing in terms of opportunities and results?

Dennis Kozak -- Senior vice chairman Of international Channel

sure, certain. Kieran, thank you. So, sure, certainly, the product continues to mature. it's been in market now for approximately 14 months, considering closing March. and every success of our leads continues to build on in fact in two dimensions. the primary dimension is in reality around the platform and innovation. You hear RingCentral talk about lots of the capabilities that we bring to the platform quarter-over-quarter.

after which the second dimension, which is extremely essential to Avaya, is as we deliver the Avaya characteristic set to it. So it continues -- this ultimate quarter, we had a new unencumber that introduced a couple of key capabilities that our latest base are very attracted to seeing. One companion has long gone on list as quoting. "it's the better of PBX and the better of cloud in one package." And that definitely creates a very aggressive differentiator for us for loads of motives, no longer just for migrating our own base, but additionally for attracting new emblems which are using an present premise answer from one among our competitors.

Bala Reddy -- Goldman Sachs -- Analyst

good. alongside the same line, touch up a bit bit on the deepest cloud momentum, exceptionally closing two quarters, it be been principally strong. You outlined some enormous deals, however additionally some capabilities and maybe feature sets are differentiated versus competition. might you expand on this a little bit?

Anthony Bartolo -- govt vp And Chief Product Officer

sure. it be Anthony here. So initially, I suppose you might be seeing -- neatly, we recognize we're seeing the popularity of a non-public cloud solution as a result of we basically redefined or evolved private cloud. So huge enterprises need the flexibleness of the general public cloud, however now not the kind of what's being delivered by using a private avid gamers. So we supply them the benefit of having the agility and adaptability of a public cloud deployment, but the flexibility of customizations on that public cloud as well as the skill for them to be in a position to innovate at the side.

We discuss how something is deployed, even if or not it's public or inner most, etc. however what now we have laid on with our CPaaS options that in fact allows us to extend and innovate on the part that client can do their innovations with low-code, no-code capabilities that allow them to tweak the options so that not most effective it solves their certain problem, however they are invested within the influence, because they helped clear up that selected issue. no person is familiar with the concerns they face materially stronger than the consumer themselves.

And we supply them the tools to do this devoid of the rigmorale of the forbearance or overbearingness of a heavy monolithic piece of application. so that flexibility, the private cloud allows for, it gets -- they enable all of the scalability and ability of it, and it makes it possible for them to unlock the innovation inside the enterprise. and that's the reason why we're seeing a real takeoff within the private cloud. And the explanation why gigantic corporations are in a position to try this is, because they've bought a lot of capabilities internal the company.

Bala Reddy -- Goldman Sachs -- Analyst

ok. Thanks Anthony.

Operator

And our next question comes from the road of Meta Marshall with Morgan Stanley. Please state your query.

Karan Juvekar -- Morgan Stanley -- Analyst

hi. here is Karan Juvekar on for Meta. I guess, just at a much better degree, are you seeing consumer conversations shift to greater permanent solutions or deploying greater permanent solutions versus might be previous in the pandemic conversations had been round temporary setups to outfit work at home? and i wager, if you are on the grounds that, is that impacting TCO and maybe the type of deal [Technical Issues] or hybrid versus cloud best? thanks.

Anthony Bartolo -- govt vice president And Chief Product Officer

sure. it be an outstanding query. thank you. I consider that we're seeing two different flavors which have come from the pandemic. first off, we're seeing people who are adopting solutions now from a multiyear contract the place they begun all the way through and then they may be making an attempt to figure out if they may useful resource and healthy a need. I analyze do business from home, as an example. As I began to do business from home, i assumed possibly here's going to be a 12-month issue, possibly it was in the 18 months. Now we're seeing those equal clients enter into genuine multiyear agreements assisting that deployment methodology.

additionally, the second action is businesses which have decided that, seem to be, here is with us to reside, correct? here is the brand new method to head to work. And with that, they are techniques for us to deploy options which are, again, alongside the diverse deployment strains, whether that is pure public cloud or anything in between from a hybrid point of view. So we're seeing these two flavors notably. and i think each of them lend itself to the undeniable fact that we've got seen a everlasting shift within the approach that businesses are going to move to work.

Karan Juvekar -- Morgan Stanley -- Analyst

exceptional. Thanks, it is very beneficial.

Operator

Our subsequent question comes from the line of Asiya merchant with Citi. Please proceed along with your questions.

Asiya merchant -- Citi -- Analyst

excellent. thank you for the possibility and super quarter. I just had a quick question. loads of them have been already answered, but I consider Kieran earlier on outlined some knowledgeable functions that support to supply some more desirable-than-anticipated results for the second quarter. if you may type of peel that out. And as it pertains to your tips for the yr, how an awful lot of it's baked in from an uptick in skilled functions? and should we expect the same run fee within the lower back half? Or become this just a onetime for this specific quarter?

Kieran McGrath -- Chief fiscal Officer

hi, Asiya. So that's precisely what I supposed in my words that it changed into accelerated. So we noticed some deliverables on the SSA contract basically being pulled forward, likely to the tune of somewhere around $7 million or $8 million that became coming out of the 2nd 12 months into this quarter. As you comprehend, we've been macro concentrated and micro focused on providing right here the SSA deal. So everything we can -- based upon the customer's request now, they're getting individuals again within the office to in fact accelerate alongside. So we had expected there become going to be some pretty massive deliverables. it really is even larger than we expected, and some of that came out of the 2d half of the 12 months.

Asiya service provider -- Citi -- Analyst

okay. and then just given -- I suppose you alluded to channel funding partners -- channel companion investments which are variety of using your EBITDA margin to round 24%. How should we feel about these investments going ahead? is that this a yr where we lap some of these investments? after which as you seem to be forward, you should definitely delivery to peer the fruit of those investments? Or is there greater to consider, exceptionally in view that -- CCaaS ambiance is pretty competitive, relatively fragmented, and there is lots of partnerships and alliances occurring all of the time. thanks.

Kieran McGrath -- Chief monetary Officer

yes. So let me start, and then maybe Stephen will soar in. just from our perspective, obviously, for the 2nd half of the yr, we had said -- once we gave our tips originally that we were going to make investments to factor returned within the business this 12 months. and you may see that we have been capable of try this. And, definitely, we're in reality doing a little bit better than what we at the beginning idea. you're correct, it's a pretty aggressive market, and we can delivery to see some scaling of lots of this as we beginning to deliver greater of our public and personal cloud as we move through time. i am not able to supply 2022 counsel yet. however I do believe we are going to delivery to get some scaling advantages as we move through time. Stephen, would you need it or Jim?

Stephen Spears -- Chief revenue Officer

sure, fully. Asiya, seem to be, I think or not it's in fact -- we mentioned previous in Jim's opening feedback that we have now elevated the number of promoting partners by way of 40%, and in an effort to proceed. What's also principal is that the mix of accomplice and the manner that they strategy the market is changing, correct? more companion are obtainable to bring value-brought capabilities, whereas microservices can they lay on right of our platform. so as we see this shift to a real multi-cloud hybrid approach, these companions are paying an expanding function in assisting bring these key cost messages to the customer.

James M. Chirico, Jr. -- Director, President And Chief govt Officer

good day. here's Jim. I guess, kind of, seem, we have -- we now have been -- we've a very aggressive company mannequin right here and we've got been -- 60% to 70% of our revenues are pushed through the channel. So we understand the way to operate in the channel constitution, and we comprehend the way to operate it to pressure profitability for the enterprise. As Kieran observed, we're right not off course with our suggestions for EBITDA. We [Technical Issues] did returned into the enterprise, as he referred to, one point. we have a pretty good relationship. And as Kieran stated, we consider we'll scale that as we go into the quarters forward.

So we're very confident about our position and our skill to stay profitable throughout the transition. So there shouldn't be a controversy. and that i suppose back to your prior factor, now we have also, as we stated, there become a bit of of an acceleration in PS into the quarter. however the truth is we raised our ordinary suggestions for the 12 months. So we feel, as I referred to, based upon the backlog, primarily based upon the bookings increase, based upon the new expertise we are able to carry to the market and the strong execution from our global groups, we feel fairly respectable about what the second half of the 12 months brings to the business.

Operator

Our final question comes from the line of Hamed Khorsand with BWS fiscal. Please proceed with your question.

Hamed Khorsand -- BWS fiscal -- Analyst

good morning. I simply desired to remember your present consumers, when they may be speakme to you about relocating to the cloud, are they initiating that dialog? I imply you might be dealing with aggressive pressures there? Or is your revenue force or channel partners initiating that conversation?

James M. Chirico, Jr. -- Director, President And Chief government Officer

thanks for the query. seem to be, we absolutely are going to our consumers with a cloud-first message and mentality. And in the end even though, we're enabling that consumer to dictate what the closing solutioning looks like. it truly is the advantage of being capable of installation across distinct distinctive technologies. it be basically the differentiator that Avaya brings to the market that our rivals do.

Hamed Khorsand -- BWS monetary -- Analyst

ok. thanks.

James M. Chirico, Jr. -- Director, President And Chief government Officer

certain.

Operator

And with that, this concludes our question-and-answer session. And now i would like to turn the call lower back over to Mr. Michael McCarthy for closing remarks.

Michael W. McCarthy -- vice president Investor members of the family

Thanks, Devin, and thanks, everyone, for joining us this morning. we will look ahead to catching up with you over the days and weeks forward. and you can expect us to record the June quarter consequences in early August. we are going to look forward to speakme with you. Have an outstanding afternoon and live protected.

Operator

[Operator Closing Remarks]

period: sixty three minutes

call members:

Michael W. McCarthy -- vice chairman Investor relations

James M. Chirico, Jr. -- Director, President And Chief executive Officer

Kieran McGrath -- Chief fiscal Officer

Anthony Bartolo -- executive vice chairman And Chief Product Officer

Dennis Kozak -- Senior vice president Of world Channel

Stephen Spears -- Chief profits Officer

George Sutton -- Craig-Hallum -- Analyst

Raimo Lenschow -- Barclays -- Analyst

Samik Chatterjee -- JPMorgan -- Analyst

Lance Vitanza -- Cowen -- Analyst

Catharine Trebnick -- Colliers -- Analyst

Bala Reddy -- Goldman Sachs -- Analyst

Karan Juvekar -- Morgan Stanley -- Analyst

Asiya merchant -- Citi -- Analyst

Hamed Khorsand -- BWS economic -- Analyst

more AVYA evaluation

All salary call transcripts

© supplied by The Motley idiot AlphaStreet logo

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