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ITIL ITIL-4-FOUNDATION : ITIL 4 Foundation Exam

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Exam Number : ITIL-4-FOUNDATION
Exam Name : ITIL 4 Foundation
Vendor Name : ITIL
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ITIL-4-FOUNDATION exam Format | ITIL-4-FOUNDATION Course Contents | ITIL-4-FOUNDATION Course Outline | ITIL-4-FOUNDATION exam Syllabus | ITIL-4-FOUNDATION exam Objectives

The ITIL 4 Foundation qualification is intended to introduce candidates to the management of modern IT-enabled services, to provide them with an understanding of the common language and key concepts, and to show them how they can Improve their work and the work of their organization with ITIL 4 guidance. Furthermore, the qualification will provide the candidate with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
The ITIL 4 Foundation examination is intended to assess whether the candidate can demonstrate sufficient recall and understanding of the ITIL 4 service management framework, as described in the syllabus below, to be awarded the ITIL 4 Foundation qualification. The ITIL 4 Foundation qualification is a prerequisite for the ITIL 4 higher level qualifications, which assess the candidates ability to apply their understanding of the relevant parts of the ITIL framework in context.

Material allowed None This is a �closed book exam. The ITIL Foundation publication, ITIL 4 edition, should be used for study, but is NOT permitted to be used in the exam.
Exam duration : 60 minutes Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 75 minutes in total.
Number of marks : 40 marks There are 40 questions, each worth 1 mark. There is no negative marking.
Provisional Pass mark : 26 marks You will need to get 26 questions correct (65%) to pass the exam.
Level of thinking Blooms levels 1 & 2 �Blooms level� describes the type of thinking needed to answer the question. For Blooms level 1 questions, you need to recall information about the ITIL 4 service management framework. For Blooms 2 questions, you need to show understanding of these concepts.
Question types Classic, Negative, Missing word, & List
The questions are all �multiple choice.
For the �standard questions, you have a question and four answer options.
�Negative questions are �standard question in which the stem is negatively worded. For the �missing word questions, there is a sentence with a word missing and you have to select the missing word from four options.
For the �list questions, there is a list of four statements and you have to select two correct statements from the list.

The table below gives a summary of the concepts that are tested in the exam, and the main parts of the manual in which these are described. The book references refer to the section stated, but not the subsections within that section, unless stated. The verb for each assessment criterion indicates the Blooms level (BL): �Recall/�Define indicates Level 1 basic recall and recognition, �Describe/�Explain, indicates Level 2 understanding/comprehension.

1.1 Recall the definition of:
a) Service
b) Utility
c) Warranty
d) Customer
e) User
f) Service management
g) Sponsor
1.2 Describe the key concepts of creating value with services:
a) Cost
b) Value
c) Organization
d) Outcome
e) Output
f) Risk
g) Utility
h) Warranty
1.3 Describe the key concepts of service relationships:
a) Service offering
b) Service relationship management
c) Service provision
d) Service consumption
2.1 Describe the nature, use and interaction of the guiding principles
2.2 Explain the use of the guiding principles (4.3):
a) Focus on value (4.3.1 � 4.3.1.4)
b) Start where you are (4.3.2 � 4.3.2.3)
c) Progress iteratively with feedback (4.3.3 � 4.3.3.3)
d) Collaborate and promote visibility (4.3.4 � 4.3.4.4)
e) Think and work holistically (4.3.5 � 4.3.5.1)
f) Keep it simple and practical (4.3.6 � 4.3.6.3)
g) Optimize and automate (4.3.7 � 4.3.7.3)
3.1 Describe the four dimensions of service management (3):
a) Organizations and people (3.1)
b) Information and technology (3.2)
c) Partners and suppliers (3.3)
d) Value streams and processes (3.4-3.4.2)
4.1 Describe the ITIL service value system (4.1)
5.1 Describe the interconnected nature of the service value chain and how this supports value streams (4.5)
5.2 Describe the purpose of each value chain activity:
a) Plan
b) Improve
c) Engage
d) Design & transition
e) Obtain/build
f) Deliver & support
6.1 Recall the purpose of the following ITIL practices:
a) Information security management (5.1.3)
b) Relationship management (5.1.9)
c) supplier management (5.1.13)
d) IT asset management (5.2.6)
e) Monitoring and event management (5.2.7)
f) Release management (5.2.9)
g) Service configuration management (5.2.11)
h) Deployment management (5.3.1)
i) Continual improvement (5.1.2)
j) Change enablement (5.2.4)
k) Incident management (5.2.5)
l) Problem management (5.2.8)
m) Service request management (5.2.16)
n) Service desk (5.2.14)
o) Service level management (5.2.15)
6.2 Recall definitions of the following ITIL terms:
a) IT asset
b) Event
c) Configuration item
d) Change
e) Incident
f) Problem
g) Known error
7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:
a) Continual improvement (5.1.2) including:
- The continual improvement model (4.6, fig 4.3)
b) Change enablement (5.2.4)
c) Incident management (5.2.5)
d) Problem management (5.2.8)
e) Service request management (5.2.16)
f) Service desk (5.2.14)
g) Service level management (5.2.15 � 5.2.15.1)

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State set for boot camp on the arts | ITIL-4-FOUNDATION PDF Braindumps and Free exam PDF

An act passed this session will assemble state government, nonprofit, for-earnings and tutorial sectors to identify gaps and opportunities to enhance artwork and expertise all through Arkansas.

Act 577 (SB531) created the Arkansas Legislative Arts and expertise Boot Camp to Improve and discover a way to fund the preservation of a statewide database of arts, cultural and expertise materials.

basic sponsors Sen. Joyce Elliott, D-Little Rock, and Rep. Les Warren, R-sizzling Springs, labored with the advocacy firm Arkansans for the humanities to develop the legislation. The bill handed 33-1 within the Senate and sixty nine-18 within the house.

Two legislators will be appointed from each and every of the eight creative districts taken from those dependent by using the Arkansas Arts Council. the primary meeting will be held no later than Oct. 1

The database may be a primary of its kind, pointed out Sandy Martin, president of Arkansans for the art, so they can residence the suggestions.

"This database will now not simplest enable us to create snapshots of each county, and even city, of what's available, it makes it possible for us the possibility to join them," she said. "it'll also permit us to assist with the supply makers and funders and foundations to deliver them a more crisp outlook of where the skills is and the place they may be capable of extra comfortably and efficiently spend their funds."

The boot camp will create a report with observations and advice for the governor, the Legislative Council, the Arkansas economic building fee, planning and development districts, different important state businesses and the public, according to the act.

Arkansans for the humanities has created a web survey because the first step in discovering the individuals and organizations in the arts, technology and intersections of those fields. The survey can be discovered at arkansansforthearts.org.

"here's an exploration. here is asking, 'Who's available?' because commonly somebody can also feel they recognize the parameters of the dialog, however i will say presently that we do not know the parameters of the conversation," talked about Lenore Shoults, chair of the humanities and technology Boot Camp for the company. "We deserve to find out who's already doing the work in order to construct on what's already right here."

The legislations is a product of years of planning and work to alternate the notion of the humanities when it comes to the economic system and economic coverage.

Arkansans for the arts turned into centered in 2014 with dollars from Windgate basis and Gov. Mike Beebe to carry awareness about the artistic economy.

In 2018, the community met with Elliott, who in partnership with Warren created the bipartisan Legislative Arts Caucus. This trigger has met with creatives throughout the state on the town corridor conferences in all the eight districts.

Arkansas needs to focal point on location-based mostly increase in place of simply chasing the next massive factory to grow the financial system and maintain ability in the the state, Elliott talked about.

"We should see our places in additional creative ways and notice what's there," she pointed out. "We should do the work to demonstrate americans what's right here."

This time period "creative financial system" is huge-attaining, including organisations and individuals who produce and distribute goods and services through which the aesthetic, highbrow and emotional engagement of the purchaser gives the product price. as the act states, Arkansas' creative economic system includes many industries, together with agriculture and agribusiness; tourism and undertaking; health and wellbeing; expertise; customer items; and cottage industries.

round 30% of all personnel within the state of Arkansas work in artistic industries, based on the 2017 american citizens for the arts state document referenced within the legislations. The nonprofit arts and culture sector generated $2.9 billion of the state's gross home product.

With scorching Springs' music pageant, art galleries and craft tradition, Warren pointed out he understood the magnitude of artwork for pleasant of life but has received a bigger appreciation for the job creation and standard economic have an impact on via working with people across the state.

"there may be cash behind all styles of artwork," Warren observed. "We just want to get the word accessible about all the excellent issues Arkansas has to present."

Shoults pointed out expertise is protected in this undertaking because it is integral to the creative financial system. The objective of those camps and the database is to take individuals in industries commonly siloed from one one more and create a way to build connections a good way to power the economy of the future.

"technology has modified from the disciplines themselves, to the way we market art and creativity," Arkansas Arts Council Director Patrick Ralston mentioned. "know-how has revolutionized the art world. As a photographer, excessive-definition digital catch has changed the style I do my artwork.

"I can not think of a self-discipline that hasn't been substantially changed by means of the growth of digital know-how."

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