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PEOPLECERT PC0-001 : ITIL 2011 Foundation Exam

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Exam Number : PC0-001
Exam Name : ITIL 2011 Foundation
Vendor Name : PEOPLECERT
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PC0-001 exam Format | PC0-001 Course Contents | PC0-001 Course Outline | PC0-001 exam Syllabus | PC0-001 exam Objectives

This hands-on ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB and EXIN, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs

Introduction to ITSM
IT's Total Cost of Ownership (TCO)
ITSM's Value to the Business
IT Service Management (ITSM)
Critical Success Factors (CSF)
Need to Know ITSM Concepts
IT Service Provider Model
IT Service Provider Domain Map
IT Governance
IT Service Lifecycle Management
IT Resource Management
IT Quality Management
IT Security Management
IT Service Provider Capability Model
The Service Provider Model Deployed
Good Practice
Service
Function-Process-Role
- Introduction to ITIL Version 3
Introduction to ITIL Version 3
ITIL History
ITIL Description
ITIL v3 Service Lifecycle
ITIL v3 Service Lifecycle Management Processes
Managing Services with ITIL
- Service Strategy
Service Strategy
The Service Lifecycle
Service Strategy Objective
Service Strategy Processes
Service Stategy
- Principles
Value Creation
Utitlity & Warranty
Service Assets
Service Provider Types
Service Portfolio
Service Portfolio Management
- Service Design
Service Design
The Service Lifecycle
ITSM Service Design Objective
Service Design Processes
Service Design Principles
Service Portfolio Design
Technology Design
Process Design
Measurement Design
Service Provider Models
- Service Transition
Service Transition
The Service Lifecycle
Service Transition Objective
Service Transition Processes
Service Transition Goals
Service Transition Value to the Business
Service Operation
The Service Lifecycle
Service Operation Objective
Service Operation Processes
Service Operation Technology Domains
Service Operation Management Domains
Service Operation Goals
Service Operation Principles
Service Operation Value to the Business
Continual Service Improvement
The Service Lifecycle
CSI Objective
CSI Model
CSI Goal
The Principles of CSI
CSI Benchmarks
Ownership
Drivers
Service Level Management
Continual Improvement
Service Measuring & Reporting Frameworks

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PEOPLECERT Foundation testing

PeopleCert and the future of knowledgeable advantage: A dialog with Byron Nicolaides | PC0-001 Practice Questions and Study Guide

“expertise talents, emotional advantage and advertising capabilities are greater essential than ever before and we are setting up items to be sure they are certified”, cited Byron Nicolaides, Chairman and CEO of PeopleCert and President of CEPIS. He defined that nowadays technology has created fully different situations in terms of capabilities acquisition, pointing out the need for universities international to adapt to these, with certifications in a few different cognitive fields gaining cost.

We sat down for a conversation with Mr. Nicolaides on the past and way forward for PeopleCert, but additionally what lies in save for the global Edutech ecosystem, wherein his company has develop into a key participant. He highlighted PeopleCert’s wide product construction capabilities, noting that the business’s in-condominium groups of certified are accountable for choosing key market trends, mapping the aggressive panorama and managing a worldwide network of discipline count number experts. “There is not any trouble on what product we will advance, as we now have ensured our methodology is established and capitalises on the optimal practices of a considerable number of classes/industries”, he concluded.

European interest: What tutorial challenge does PeopleCert clear up?

Byron Nicolaides: PeopleCert is an Edutech enterprise and a world leader within the assessment and certification of skilled abilities. At a time when being capable of show a given set of knowledge is becoming more and more critical, we focal point on the building and start of world frameworks and certification classes which are generally adopted through employers and look at various takers global. PeopleCert grants exams in additional than 200 international locations in 25 languages, via its state-of-the-art evaluation know-how, enabling authorities to attain their full knowledge and comprehend their existence ambitions through getting to know.

can you recount to us the story behind PeopleCert?

The story of PeopleCert is deeply intertwined with that of my very own life. each my fogeys had been academics who instilled in me a profound appreciation of schooling as a key to expanding one’s horizons.

We delivered our first certificates in 2000 with ECDL groundwork, probably the most established certificate for ICT competencies globally. Over the next two decades, we accelerated our providing from a single product to a finished portfolio of 600+ checks, together with the global programs of ITIL and PRINCE2, for which we act because the exclusive Examination Institute for AXELOS (the three way partnership company between Capita Plc and UK’s cabinet workplace).

over the years we now have modified our center of attention from delivering third-birthday celebration IP to establishing and delivering our personal classes worldwide. we've developed extraordinarily successful courses in the areas of company & IT and Languages, including DevOps and Scrum, changing third-birthday celebration products in our portfolio.

can you describe PeopleCert’s development over the past year?

PeopleCert has performed very well through the years, becoming regularly both salary and EBITDA via 40% yr-on-year, on usual for 5 years unless the pandemic. 2020 has been an exciting yr for our company, with critical tendencies on a number of fronts.

In August 2020, we deployed our Scrum certification application, bettering our company& IT portfolio and constructing on the PeopleCert DevOps product suite that changed into launched in 2019, offering a comprehensive Agile providing to our world community or practitioners and community of training companions.

In September 2020, PeopleCert introduced the acquisition of the foreign association for Six Sigma Certification (IASSC), the world professional association dedicated to growing to be and adorning the requirements within the Lean Six Sigma group. For over a decade, IASSC has been a relied on companion to distinct world companies (comparable to Amazon, BMW, Cisco, Auburn, Pepperdine, Arizona State tuition, institution of Texas Arlington, the USA military, Navy, Air force and Marines), featuring professionals and students from favorite businesses, universities and government businesses Lean Six Sigma professional Credentialing and assisting them in their pursuit of excellence.

In April 2021, the service provider announced the launch of the first global Certification of Classical Greek by way of LanguageCert (a member of the PeopleCert group). This new qualification suite pays tribute to Greek language heritage, recognising the value and contribution of Classical Greek language to modern civilisation. LanguageCert Classical Greek assessments should be offered freed from cost until the conclusion of 2021.

“For over 10 years, we now have been investing closely in product building in the areas of company & IT and Languages. Our roadmap for 2021-22 contains over 20 new courses and new ones are consistently being delivered”, says Byron Nicolaides.

How has the pandemic impacted PeopleCert as a company?

The biggest challenge turned into to keep the PeopleCert crew safe and united whereas seamlessly serving our valued clientele around the world. Our group has been extraordinarily committed and we managed to increase our 2020 EBITDA vs 2019. With a solid business Continuity Plan in area – PeopleCert is certified by means of ISO 22301 for company Continuity since 2015 – we switched to teleworking instantly. To fulfill the expanding demand for online checks, which grew fourfold throughout the COVID-19 length, we impulsively scaled up our on-line examination Centre means, permitting candidates to take their checks remotely through the use of our OLP solution. opponents who didn't have an equivalent solution confronted a ninety% drop in their revenues. as soon as again, expertise become confirmed a key device at our disposal, which along side our turning out to be product portfolio, helped us climate the storm.

where do you see PeopleCert in 5 years?

We see PeopleCert as a key player in a future the place capabilities acquisition and certification lead to broader expert horizons and lifelong gaining knowledge of. Our goal is to proceed to listen to the wants of candidates and make contributions to the implementation of their professional plans, enabling them to entry greater jobs and better salaries by way of establishing imperative frameworks and certification items. realizing the wants of the labour market, we provide finished certification capabilities with an emphasis on great, innovation, ardour, and reliability. at the moment, we're focusing on accelerating our neighborhood’s boom through aggressive product construction where PeopleCert owns the IP for the framework, the qualification and all connected belongings. we are additionally because acquisitions besides biological, whereas additionally strengthening the international presence of LanguageCert (a subsidiary of the community) within the field of language studying.

are you able to inform us slightly greater about PeopleCert’s product building plans?

For over 10 years, we now have been investing closely in product construction within the areas of enterprise & IT and Languages. Our roadmap for 2021-22 includes over 20 new programs and new ones are perpetually being added.

we have some of the strongest-globally in-apartment teams of specialists that focal point best on product construction, which is chargeable for making a choice on key market traits, mapping the competitive panorama and managing a global community of area rely consultants. There is not any limitation on what product we will enhance, as we have ensured our methodology is well-known and capitalises on the optimal practices of a lot of programs/industries.

depending on the maturity of each market, our product construction cycle may additionally encompass the framework, the core information, the body of knowledge, the getting to know outcomes, flip-key practising and examination content; all with applicable business focus and psychometric validation.

All here is supported by PeopleCert technology that maximises excellent of deliverables and minimises time-to-market.

in case you might go lower back in time to do anything in another way along with your business, what wouldn't it be?

Ι would not exchange the mixture of choices that led me to the place i am nowadays. a mix of challenging work and a spotlight on exceptional is the secret to our success. PeopleCert re-oriented itself to serve international markets in 2008, a milestone yr and maybe the most important in our enterprise’s heritage. The independence of PeopleCert across product construction, assessment technology and operations permit us to be very positive in regards to the future! these days PeopleCert conducts checks in additional than 200 international locations.

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PEOPLECERT PC0-001 : ITIL 2011 Foundation Exam

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