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ServiceNow Servicenow-CIS-CSM : Certified Implementation Specialist - Customer Service Management Exam

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Exam Number : Servicenow-CIS-CSM
Exam Name : Certified Implementation Specialist - Customer Service Management
Vendor Name : ServiceNow
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Servicenow-CIS-CSM test Format | Servicenow-CIS-CSM Course Contents | Servicenow-CIS-CSM Course Outline | Servicenow-CIS-CSM test Syllabus | Servicenow-CIS-CSM test Objectives

Exam content is divided into Learning Domains that correspond to key subjects and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this test and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of test content.

� Baseline Application Functionality
o Basic and advanced features in baseline installation of the current release
o Functionality and features added or changed in the current release
o State model and default process flow
o Basic and advanced operations performed by users and the system
� Architecture and Security
o Key tables used in the application
o Relationships among application tables
o Roles and default Access Controls
o Primary application components (Script Includes, Business Rules, etc.)
o Integration capabilities
� Business Cases / Use Cases
o Value proposition
o Key Performance Indicators and Benchmarks
o Selection of appropriate features and functions to meet business requirements

Learning Domain % of Exam
1 Incident Management 25%
2 Problem Management 10%
3 Change and Release Management 25%
4 Knowledge Management 10%
5 Request Fulfillment 25%
6 Configuration Management Database 5%
Total 100%

Exam Structure
The test consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. The person taking the test reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the test reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the test reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the test again up to three more times for a cost of $100.

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ServiceNow Customer genuine Questions

potential 2021 Opens these days, Showcasing How the world Works With ServiceNow | Servicenow-CIS-CSM Test Prep and genuine Questions

Two weeks of reside, interactive, and on-demand programming points more than 260 classes and greater than one hundred forty five hours of consumer-led content material on the transformative vigour of the Now Platform and enterprise digital workflows

SANTA CLARA, Calif.--(company WIRE)--ServiceNow (NYSE: NOW), the main digital workflow business that makes work, work more suitable for people, these days kicks off advantage 2021, the business’s flagship digital journey for its customers, companions, and developer group. With greater than forty,000 individuals registered worldwide, skills 21 takes region may 11-20, 2021. Two weeks of live, interactive, and on-demand programming features greater than 260 classes across 12 content channels. purchasers are on the center of expertise 21, with more than 145 hours of customer-led content through PepsiCo, below Armour, Subway, the State of Kansas, Levi Strauss, and a whole lot of different agencies enforcing digital workflows to develop their enterprise, turn into greater resilient, and reshape their industries.

CEO bill McDermott and different enterprise leaders kick off advantage 21 with a broadcast showcasing the vigour of the Now Platform to make the world of work, work improved for people — and to workflow a more robust world. the opening broadcast will encompass customer reviews of how ServiceNow is helping to positively have an effect on lives all over the world and is the strategic authority for digital transformation across industries and geographies.

“ServiceNow is the strategic authority for digital transformation,” pointed out bill McDermott, president and CEO of ServiceNow. “we're on the epicenter of the workflow revolution, enabling enterprises global to create 21st century digital businesses and convey first-rate experiences for individuals. We’re fixing the gold standard workflow problem of our time, turning vaccines into vaccinations. We’re assisting individuals safely return to their workplaces. across each trade, the Now Platform is workflowing options that make work and existence better for americans. the realm works with ServiceNow.”

New improvements guide New Workflows

At capabilities 2021, ServiceNow announced new options, innovations, and strategic moves to extend the transformational vigour of digital workflows to clear up one of the vital surest challenges agencies and society face these days and into the longer term, together with:

increasing into manufacturing and healthcare and life sciences industries with new solutions

Operational technology management helps main manufacturing businesses like Siemens energy make operations extra effective and secure whereas enhancing the worker adventure.

Healthcare and existence Sciences carrier management will connect pass-useful fitness teams and simplify how americans engage with their healthcare providers, payers, pharmaceutical, and clinical device businesses to increase the affected person journey.

Accelerating global vaccination efforts

New capabilities to ServiceNow’s Vaccine Administration administration (VAM) solution boost scheduling and inventory management to make COVID-19 vaccines greater attainable, principally for individuals who lack web access, eliminating key obstacles to vaccine distribution.

ServiceNow is supporting the birth of hundreds of thousands of COVID-19 vaccinations around the globe, together with assisting the State of North Rhine-Westphalia in Germany to register 120,000 individuals for vaccination appointments inside hours of launching.

helping companies safely return to the workplace

New facets in ServiceNow’s workplace provider start answer and safe workplace Suite support corporations safely return employees to the place of work and navigate the new period of labor, together with a new planning tool within the protected office Dashboard and new “Neighborhoods” for place of work carrier start to aid agencies make suggested decisions about bringing personnel returned to the workplace to steer clear of overcrowding.

ServiceNow has viewed an over 45 percent enhance in safe place of work and place of work carrier start utilization on account that the beginning of 2021, with groups like BankUnited, Uber, and ENMAX the use of the Now Platform to devise their return to office.

improving the development of cloud-native applications with insight-pushed, motion-oriented workflows

ServiceNow’s acquisition of Lightstep introduced this week combines subsequent-technology observability with the realm’s leading commercial enterprise digital workflow platform. With Lightstep, an emerging pioneer in subsequent technology utility monitoring and observability, ServiceNow will aid application developers construct, set up, run, and video display state-of-the-art, cloud-native purposes with perception-driven, motion-oriented workflows.

taking part in potential 2021

competencies 21 features keynotes on ServiceNow’s IT, worker, customer, and Creator Workflow items and the Now Platform, as well as unique classes for media and analysts:

ServiceNow CEO bill McDermott’s potential 21 keynote presentation will take region at 9:00 a.m. PDT on may additionally 11. The on-demand broadcast will deliver deeper perception into the vigour of digital workflows to alternate the realm. register right here.

are living press and analyst Q&A session with invoice McDermott and Chief Product Officer CJ Desai will take region at 8:30 a.m. PDT on may also 12. bill and CJ will deliver a company update and discuss how organizations are relying on ServiceNow to help create extraordinary experiences for the new era of work. Media and analysts can signal up right here.

live press and analyst session with the metropolis of Santa Monica, Michigan medication, and Capita software, moderated by means of ServiceNow Chief Innovation Officer Dave Wright, will take location at eight:30 a.m. PDT on may additionally 19. The discussion will tackle how corporations are accelerating their digital transformation efforts to radically change their enterprise fashions during the COVID financial system. Media and analysts can check in right here. 

Use of ahead‑looking Statements

This free up includes "forward‑looking statements" concerning the expectations, beliefs, plans, and intentions concerning new capabilities. Such forward‑searching statements consist of statements involving anticipated efficiency and merits of such capabilities. forward‑looking statements are discipline to accepted and unknown dangers and uncertainties and are according to doubtlessly inaccurate assumptions that could trigger precise results to differ materially from those anticipated or implied by using the ahead‑searching statements. If any such hazards or uncertainties materialize or if any of the assumptions prove flawed, our effects might fluctuate materially from the outcomes expressed or implied by way of the forward‑looking statements we make. We undertake no responsibility, and do not intend, to update the forward‑looking statements. components that could cause specific effects to differ materially from these in any ahead‑looking statements consist of, with out obstacle: delays and sudden difficulties and fees in making obtainable additional capabilities; adjustments within the regulatory landscape concerning vaccine building and distribution and the supply of vaccines; alterations within the length or severity of the COVID‑19 pandemic; assimilating or integrating Lightstep’s technology into our platform; the inability to continue key personnel of Lightstep after the transaction closes; unanticipated charges related to Lightstep’s bought know-how; knowledge opposed tax penalties; disruption to our company and diversion of administration consideration and other materials; and expertise unknown liabilities associated with Lightstep’s business. further guidance on components that may affect our fiscal and other consequences is included in the filings we make with the Securities and change commission sometimes.

About ServiceNow

ServiceNow (NYSE: NOW) is making the realm of work, work superior for americans. Our cloud‑primarily based platform and solutions bring digital workflows that create outstanding experiences and unencumber productiveness for personnel and the business. For more advice, visit: www.servicenow.com.

© 2021 ServiceNow, Inc. All rights reserved. ServiceNow, the ServiceNow emblem, Now, and other ServiceNow marks are emblems and/or registered emblems of ServiceNow, Inc. in the united states and/or other countries. other company names, product names, and logos may well be logos of the respective companies with which they're associated.

Contacts

Penny Bruce(408) 893-0601penelope.bruce@servicenow.com

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