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ServiceNow Servicenow-CIS-ITSM : Certified Implementation Specialist - IT Service Management Exam

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Exam Number : Servicenow-CIS-ITSM
Exam Name : Certified Implementation Specialist - IT Service Management
Vendor Name : ServiceNow
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Servicenow-CIS-ITSM exam Format | Servicenow-CIS-ITSM Course Contents | Servicenow-CIS-ITSM Course Outline | Servicenow-CIS-ITSM exam Syllabus | Servicenow-CIS-ITSM exam Objectives

The ServiceNow Certified Implementation Specialist - IT Service Management Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified Implementation Specialist - IT Service Management certified.

Exam content is divided into Learning Domains that correspond to key Topics and activities typically encountered during ServiceNow implementations. In each Learning Domain, specific learning objectives have been identified and are tested in the exam. The following table shows the learning domains, weightings, and sub-skills measured by this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.

Application Concepts
For each ITSM application, know the following:
� Baseline Application Functionality
o Basic and advanced features in baseline installation of the current release
o Functionality and features added or changed in the current release
o State model and default process flow
o Basic and advanced operations performed by users and the system
� Architecture and Security
o Key tables used in the application
o Relationships among application tables
o Roles and default Access Controls
o Primary application components (Script Includes, Business Rules, etc.)
o Integration capabilities
� Business Cases / Use Cases
o Value proposition
o Key Performance Indicators and Benchmarks
o Selection of appropriate features and functions to meet business requirements

1 Incident Management 25%
2 Problem Management 10%
3 Change and Release Management 25%
4 Knowledge Management 10%
5 Request Fulfillment 25%
6 Configuration Management Database 5%
Total 100%

Exam Structure
The exam consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. The person taking the exam reviews the response options and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. The candidate taking the exam reviews the response options and selects the one response most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. The candidate taking the exam reviews the response options and selects ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. More detailed results are not provided to the candidate.

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making a citizen development software at Medtronic | Servicenow-CIS-ITSM PDF download and braindumps

a few years in the past, Lori Breitbarth, senior IT program manager at scientific device company Medtronic—a company with about one zero five,000 personnel as of 2020—and a developer got here together and created an application the usage of ServiceNow’s low-code capabilities. seeing that then demand for low-code functions at Medtronic has skyrocketed.

at first they were tasked with growing an utility that could catch americans who had been calling Medtronic for particular things and route these projects to the appropriate group. using low code they have been able to deliver a solution in about a week and a half.

“after we had a evaluate of it on the end of their task, they pointed out it became pretty a whole lot exactly what they mandatory and they didn’t have lots of advice for a way it might have been made more desirable,” observed Breitbarth.

connected content: Low code meets the urgency of these days’s rapidly altering world

As extra departments learned about what low code could do for them, the requests began flowing in. firstly, they seemed to exterior materials to help with the low-code building, as they didn’t need to rent someone and run into a circumstance where they did not have adequate assured work for them for the next 10-15 years. “What we found the usage of external materials, is that it’s truly, definitely high priced, and no be counted how tons you are attempting to do a knowledge switch, the bulk of the talents have confidence walks out with that exterior aid when they depart the challenge. So we concept there’s obtained to be a special manner for us,” spoke of Breitbarth.

Their next alternative? start a citizen construction program. based on Breitbarth, the program at Medtronic relies on three foundational pillars:

users must understand how to use ServiceNow and move through a training and certification program.

clients need to keep in mind the way to use ServiceNow at Medtronic, that means figuring out how all the apps engage with each different. “we are saying right here’s what be sure you do. make sure to under no circumstances update a world object to do anything certain to you. make sure to observe these naming practices. you'll want to run our quick-lint utility before you promote anything else from development to examine. it'll inform you if you have not adopted ultimate practices and deliver you some options, repair it and run it again, and as soon because it comes returned clean that you would be able to put up to have it flow from dev to examine,” said Breitbarth.

provide a aid system for citizen builders in order that if anybody wants extra coaching or has a question, the platform group is capable of supply that guide. “we have meetings that our platform group hosts weekly that they can be a part of and ask any questions and we can aid them via some thing problem that they’re dealing with,” referred to Breitbarth.

Breitbarth also shared three key training discovered from developing the citizen building software.

First is that they didn’t at all times have perfect guardrails in area from the start. “be certain you really focal point on some guardrails, no longer to decelerate your citizen developers, but to make certain the health and well-being of all of the platform residents,” she recommended.

The 2nd lesson is to communicate, and speak regularly. for instance, at Medtronic they've a Yammer web page where citizen builders can go and ask questions and often an additional citizen developer will reply.

The third lesson is to automate as a great deal as possible to be sure that milestones don’t act as impediments to development. Medtronic computerized testing and code moves from the development to examine atmosphere. “The more we are able to automate these milestones or checkpoints, the quicker we’ll be in a position to enable them.”

Now the software at Medtronic has about 30 citizen developers and after the primary 12 months, fifty six% of demands were being convinced through citizen construction, Breitbarth explained.

“Most of our citizen builders are employees that come from the area where they are the area-rely consultants and the builders and it offers them the means to form of control their roadmap and the speed at which they're in a position to circulate themselves. So we became extra of a help and had less of a bottleneck with inside builders. We gave them the ability to manipulate their own priorities and that they absolutely love that,” referred to Breitbarth.

Breitbarth pointed out the freedom to be capable of take those business clients that don’t have technical skills, immediately teach them, and permit them to create stuff has been high-quality. “they're the ones who be aware of the stuff that they need greater than anyone else,” noted Breitbarth. “That’s the beauty of the citizen developer and putting it returned into the arms of the americans who own the functions that try to serve some thing business feature it's it really is being served by that utility. You recognize, provide that energy lower back into the fingers of the people who remember that business feature the highest quality.”

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