 ServiceNow Servicenow-CIS-SAM : Certified Implementation Specialist - Software Asset Management ExamExam Dumps Organized by Bartholomew
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Exam Number : Servicenow-CIS-SAM
Exam Name : Certified Implementation Specialist - Software Asset Management
Vendor Name : ServiceNow
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Servicenow-CIS-SAM exam Format | Servicenow-CIS-SAM Course Contents | Servicenow-CIS-SAM Course Outline | Servicenow-CIS-SAM exam Syllabus | Servicenow-CIS-SAM exam Objectives
The ServiceNow Certified Implementation Specialist – Software Asset Management
Professional (SAM) exam Specification defines the purpose, audience, testing options,
exam content coverage, test framework, and prerequisites to become a ServiceNow
SAM Implementation Specialist.
Exam Purpose
The ServiceNow Certified Implementation Specialist – Software Asset Management
(SAM) Professional exam certifies that a successful candidate has the skills and essential
knowledge to contribute to the configuration, implementation, and maintenance of
the ServiceNow SAM Professional application.
Exam content is divided into Learning Domains that correspond to key Topics and
activities typically encountered during ServiceNow implementations. In each Learning
Domain, specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains, weightings, and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.
Learning Domain % of Exam
1 Software Asset Core Overview & Fundamentals
• Software Asset Management Basics
• Process Architecture
• Application Introduction and Recommended
Practices
14%
2 Data Integrity – Attributes and Sources for the Data
• Importing Data
• Software Discovery and Normalization
• Content Service
28%
3 Practical Management of Software Compliance
• Products and Models
• License Metrics, Entitlements, and Allocations
• Software Reconciliation
30%
4 Operational Integration of Software Processes
• Contract and Change Management
• Service Catalog and Procurement
• Software Remediation
13%
5 Extending SAM
• Software Model Lifecycle and Retirement
• Software Installation Optimization
• Reporting, Implementation, and Maintenance
15%
Total 100%
Exam Structure
The exam consists of 60 questions. For each question on the examination, there are
multiple possible responses. The person taking the exam reviews the response options
and selects the most correct answer to the question.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.
Exam Results
After completing and submitting the exam, a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.
Exam Retakes
If a candidate fails to pass an exam, they may register to take the exam again up to
three more times for a cost of $100.
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ServiceNow Certified book
PepsiCo is likely one of the world’s most advantageous normal manufacturers, however unless recently it hasn’t always been recognized for its digitalization efforts, especially around HR techniques. however as the enterprise prepares to head reside with a huge ServiceNow roll out in June, all that is about to change, says Amedeo Guarraci, vp, HR Operations:
The enterprise has thrived for a very long time on account of our scale. certainly one of our CHROs advised me fairly early in my tenure that now we have been capable of muscle through loads of problems as a enterprise, which constantly means lots of manual practices, like very native things. you have got these mind-blowing individuals who are just there for personnel and there for the company.
but what that is additionally meant is a little bit of, i wouldn't say neglect, but an absence of priority in digitalization, primarily round employee adventure. I think the focal point with ServiceNow is within the capabilities of the enterprise platform -Â what do we do to carry digital self-service to our personnel, everyone from frontline to authorities to executives?
worker experience is a sweet spot for Guarraci, who has very clear ideas as to what's intended by using the term. He argues that the worker experience needs to suit what buyer experiences can offer nowadays:
I need issues at work to think precisely like what making restaurant reservations for me looks like in the new york area, which is my sister sends me an Instagram publish, says 'This location looks cool', and i supply the region two chances to make a reservation. One, I Google it and there should be a reserve a desk button correct there for me to click on. If no longer, i am going to the restaurant’s website and either an open table or reservation button should be there, some definitely huge native utility to ebook my reservation. I don't scroll, I don't call the host or hostess anymore or do any of that stuff. I desire work to believe that manner.
What I try to clarify to people is the event I desire as an employee is, with a baby in my left arm at the grocery store, I want to be capable of lift an IT ticket or method T&E or raise a payroll question if my pay-determine appears funky, through digital self provider, in a really intuitive means that feels one-stop-shop and is effortless to get to.
HR roll out
That’s the place June’s commercial enterprise roll out is available in, he explains, starting with some basic, but vital capabilities that haven’t been on offer to PepsiCo employees earlier than:
it's going to be a basket of ten requestable services, it is going to encompass things like, as an employee, i will update my very own dwelling handle and replace my personal contact counsel in a really easy-to-use digital intake form, that could also be accessed through mobile, via to being in a position to provoke, as a hiring supervisor, the brand new job requisition method and get that kicked off.
while it's a humble starting, it be going to build this lifestyle of self-carrier now not being a foul observe for pushing work lower back on the company; it's going to be a huge benefit in making employees existence convenient. The premiere ambition is that this becomes a one-cease shop the place that you would be able to go for everything it truly is on your intellect from an worker functions viewpoint, everything from entry to advantage and getting entry to the the experts to solve your complications, via requesting functions, through to gaining access to systems.
this is where the adventure starts off. we've high-quality ambition when it comes to where we go from right here in terms of a digital event for employees that simply feels very, very essential and just presents the issues which are on individuals's minds in terms of issues that you will most consume, even if it's features or assets.
He adds:
in the HR house, the team has gone without loads of definitely fundamental digital tools, so one of the vital things we will be launching later this yr is a form of completely-operational digital personnel file that has both document administration and doc generation capabilities, some workflow to do DocuSign, digital signatures and issues like that. lots of HR company partners and HR co-ordinators who've come from different areas that have been on this digitalization journey for a long time have observed, 'i'm nevertheless dealing with physical personnel data at my manufacturing web site and that drives me crazy as a result of I've come from highly-digitized environments in my ultimate couple roles’.
So, you recognize, for people who say, 'When i am getting capable for collective bargaining or after I need to reference historic worker guidance as a result of i'm new in position’ and things like that, the conception of getting this digital personnel file where everything is hanging - from a person's I-9 and onboarding documentation to any listing, no matter if it's disciplinary or complaint or practising, all of the approach via to the drivers DoT certification, issues like that -…it is tremendous-pleasing for americans that have labored in a extremely guide method. From an HR standpoint, making lives plenty less demanding one step at a time is what we're very enthusiastic about.
not just HR
whereas all here's very HR-centric, Guarraci is raring to pitch that the ServiceNow software shouldn’t be perceived as “an HR component”. It has software across all of PepsiCo’s international enterprise functions (GBS) operation, which goals to bring one strategy and common approach to introduce new, technology-pushed capabilities and elevate service first-class:
we have this mannequin the place we're pondering about the business across all of GBS and the form of holistic adventure we wish to carry to employees through omni-channel. however we even have all these different use circumstances, which is every little thing from how we work in our leave admin area and set off those approaches, to how we manipulate worker members of the family in any respect stages of the corporation and across distinctive personas. we now have a big backlog of ideas. We ought to quickly prioritize. We try to work very close to the company on use instances for a way we follow this across HR and across distinctive employee adventure considerations. however sooner or later everything should still ladder up to the vision of GBS. is that this a faster, more advantageous, stronger engine for the company as an enabler for skill and technology and so forth? everything is seen via that digital employee experience lens, and we're very lucky to have a CHRO who in reality has championed this digital employee experience adventure, now not only for gurus, however also for frontline individuals.
those frontline folks were entrance of mind all through the pandemic and now, because the Vaccine economy kicks in, ServiceNow’s capabilities were tapped into again on the essential subject
of vaccine tracking of personnel. Guarraci explains:
all over the pandemic, the large contingent of our employees have been nonetheless out on this planet. They have been going to work daily on construction sites, in warehouse amenities and distributing our products and interacting with purchasers and issues like that. they're generally now not sitting at home with the advantage of working just about. they may be frontline personnel who are becoming these items to shelves and doing lots of outstanding work.
The challenge then for PepsiCo was complex:
What can we do to grasp as a whole lot as possible concerning the vaccination popularity of our normal inhabitants and music it towards the place there are COVID case peaks and hotspots and things like that, and think about all kinds of issues, from company continuity to contingency planning, in other ways so that we will preserve our individuals safe?
The reply turned into to turn to ServiceNow’s vaccine monitoring choices and to roll out a solution straight away:
it's a really primary digital self-provider form that we push via SMS notifications, via native QR code scans and additionally some typical email blasts, both via your mobile or through desktop. which you can go on and fill out this form about even if you might be interested in being vaccinated, no matter if you have got been vaccinated, what your repute is. during the past, this could be an excellent-manual effort with loads of locally-developed options and spreadsheets, tracked on SharePoint and a lot of people working complicated to do that reporting at native and international degree. ServiceNow has given us a tool to deploy very right now the form itself and to do that consumption and do the reporting in a uniform method all through the area. It begun within the US. it's being scaled now in a whole lot of our different international areas.
We’re basically, really pleased with this piece of labor. One, it helps clear up a company difficulty that took break day the plates of HR folks and the company that could have handled it, but also it's just a fine discovering on a method that we can apply ServiceNow and get it to market directly to clear up a extremely certain enterprise want.
For greater diginomica stories from talents 2021 visit our talents 2021 event hub. talents 2021 opened on can also 11th and sessions can be found to view on-demand except October 2021. this is the experience registration hyperlink.
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